Terms & Conditions for MSP Partnership

IT Assessment

Cardinl Company (Cardinl.co) will perform an assessment of your current IT assets to determine the viability and supportability of each device.

Device Minimum Requirements

Devices that do not meet our minimum specifications will be upgraded or replaced at the discretion of Cardinl and at the expense of the client. Cardinl will support the devices for the useful life of the device; typically, 3 years from build date for a consumer class device and 5 years from build date for a business class device.  Devices that experience performance issues after their useful life will be replaced with Cardinl approved equipment.

Network Requirements

Clients should strive to maintain a primary internet service of at least 60Mbps/20Mbps unless unavailable. A secondary connection is strongly recommended for clients heavily reliant on cloud based services. Cardinl is available to assist in finding available internet options at normal hourly rate. A Cisco Meraki Security Appliance is required and a full stack (Security Applicance, Switches & Access Points) is strongly encouraged for ongoing service management. If devices do not meet the minimum requirements, Cardinl.co will provide options for approved replacements. Network Managed Services are calculated at an additional monthly cost depending on network size.

Management

All Computers and users should be added to device management (requirement for Apple Devices but also available for Windows Machines) and access should be given to Cardinl. We can provide options at cost to client. Remote Access provided by Cardinl will be installed on all devices.

Remote Monitoring

Remote Monitoring service can be added on to all managed devices at an additional cost. This includes ongoing monitoring for commons issue (think disk failure, out of date computer, or consistent excessive utilization of system resources) as well as proactive response to these issues.